• About Us
    • Children & Young People

    • menu-jobs-image

      Now's an exciting time to join us!


      We have a wide variety of apportunities and always welcome enquiries

  • Ageing Well
  • News
  • Contact
  • Donate
01273 322940



We have a wide variety of opportunities and always welcome enquiries from people interested in joining our teams. If you are interested in volunteering with us you can contact one of our services directly or call our Central office on 01273 322940 or email recruit@impact-initiatives.org.uk. We have listed specific volunteer role vacancies we are currently looking to fill below.

Ageing Well Single Point of Contact Volunteer (Brighton & Hove)

Hours per Week:


Accountable to and Line Managed by:

Ageing Well Coordinator

Main Tasks

  • To complete application form, agree to some basic training and Enhanced DBS check.
  • Signposting older people to services and activities across Brighton and Hove which improve and maintain independence, health and wellbeing.
  • Collecting and keeping up to date information on services and activities available for older people to ensure full and accurate information can be given to enquirers.
  • To follow up on telephone contacts to measure the success and take any further actions.
  • Ensure that information regarding Ageing Well is distributed across the City in relevant venues, e.g. GP surgeries, libraries, seniors housing, local shops, community centres etc.
  • To follow the volunteer guidelines and report to the Ageing Well coordinator.
  • To maintain service user confidentiality, as detailed in the guidelines.
  • To work within the Project and Organisational policies and procedures.

Person Specification

The work of a Single Point of Contact Volunteer involves:

  • Respecting each service user as an individual.
  • Respecting the confidentiality of service users.
  • Attending training events as necessary.

A Volunteer will be:

  • Kind, understanding and respectful when supporting others within the community.
  • Have a general understanding of the complex needs of vulnerable people. For example, people with mobility issues or mental health conditions.
  • Have the potential to deal effectively with challenging behaviour.
  • Able to offer person centred support, which is tailored to a service user’s individual needs.
  • Able to work with the guidance of the Ageing Well team.
  • Willing to provide a flexible approach to support, given the unpredictable nature of the service.
  • Committed to working in line with equality, diversity and equal opportunities policies.

If you would like to discuss this role further, please call 01273 322947. To apply for the role please fill in Impact Initiatives volunteer form explaining why you’re interested in this role, and submit via email to ageingwellbh@impact-initiatives.org.uk (available for download via the link below).



Click Here for the Role Description

Click Here for the Application Form



Time Commitment:

Our Trustees hold four formal in person meetings each year with additional meetings as and when needed.

We are seeking people who can expand the insights brought to our Board of Trustees through their life experience and understanding of our service users.

We are particularly wanting to recruit people with an interest in:

  • Joining our Diversity, Equity and Inclusion Working Group
  • Helping us drive our IT strategy forward.

Impact is an innovative, respected and long-standing charity which has flexed and developed alongside changing needs over its forty+ years. We currently work with over 10,000 people across Sussex each year, have 90+ staff and a turnover of just over £3,000,000. https://impact-initiatives.org.uk/about-us/

We live by and deliver all our services within our values of collaboration, integrity, empowerment, effectiveness, creativity and accountability.

  • Being a trustee is a great way to support a cause you believe in.
  • As a respected and responsible role, it is also a brilliant route to develop new skills, gain more experience and enhance your CV.
  • Being a trustee can be immensely rewarding, providing both expected and unexpected opportunities for personal development and new challenges.
  • Trustee training will be provided alongside support to attend meetings if required.


  • A commitment to the aims and values of the organisation, and an understanding of some of the issues our service users face.
  • An ability to understand and discuss information on the work of the organisation.
  • An ability and willingness to discuss ideas and options to help make decisions in the best interests of the organisation and its service users.
  • Experience of attending and contributing to meetings is helpful but not essential, enthusiasm and commitment to our work and values are more important
  • Trustees must be aged 18+

Our Trustees hold four formal in person meetings each year with additional meetings as and when needed. Finance, business development and service delivery reports are circulated before meetings so any queries can be answered prior to the meeting where they are discussed.


Click Here for About Being a Trustee at Impact Initiatives

Click Here for Information for Trustee Applicants

Click Here for Code of Conduct for Trustees

Click Here for the Application Form



We value our volunteers highly and strive to ensure that each person:

  • Has a clear role description
  • Has the support they need to carry out their role
  • Is given the training needed for the role
  • Has all out-of-pocket expenses, e.g.. travel expenses reimbursed

We understand that people volunteer for many different reasons, including:

  • To gain new skills, knowledge and experience
  • To make a difference to the lives of others
  • To feel valued and part of a team
  • To spend quality time away from work or a busy lifestyle
  • To gain confidence and self-esteem.
  • To enhance a CV and improve employment prospects
  • To use professional skills and knowledge to benefit others (usually described as pro bono).


No matter what your age or skills, if you’re keen to make things better for people in Sussex, we’d love to have you as part of our team.

Our volunteers contribute from 2 to 20 hours a week our youngest is currently 16 and the oldest is 88.

Examples of what our volunteers do range from running interest groups or gardening in our supported housing to helping children with art or reading, serving meals in our cafes and helping older people to and from our Centres.



You’ll get full training for your role and we’ll provide you with on-going support. You’ll also have the support of members of our team of permanent staff. And you’ll get all out-of-pocket expenses reimbursed.

For further information please contact the service you are particularly interested in directly.